Most ServiceNow teams have a backlog that never seems to shrink. A new agentic AI from Dyna Software is designed to change that — by letting business teams get things built without waiting in the developer queue.
If you run IT or operations at a company using ServiceNow, you know the backlog problem well. Business teams submit requests. Developers prioritize the complex, high-value work. The routine stuff — new catalog items, workflow adjustments, form updates — piles up. Weeks turn into months. Business stakeholders get frustrated.
