Governing AI-Assisted ServiceNow Development
A playbook for teams whose approval process still assumes a person wrote the code.
AI is writing configuration in ServiceNow instances right now.
Most change processes were built on the assumption that a named developer made every change and can explain it. That gap is what auditors find.
This playbook covers what has to change: source control, peer review, staged approvals, audit trails, and how to prove any of it after the fact.
The back of it is a scored self-assessment. Fifteen questions across six areas. You can run it against your own instance this afternoon and get a number.
Written by Dyna Software, a ServiceNow Elite Build Partner.